Terms & Conditions

Last updated: 28 September 2026

This website and online store are operated by Jupe by Jackie B.V., a company registered in the Netherlands.

These Terms and Conditions apply to purchases made through www.jupebyjackie.com. Please read them carefully before placing an order.
 

Article 1 - Application of these Terms and Conditions

1.1 These Terms and Conditions apply to all offers, orders and agreements made through www.jupebyjackie.com.

1.2 By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

1.3 The version of the Terms and Conditions available at the time the order is placed will apply to that order.

1.4 Jupe by Jackie may amend these Terms and Conditions from time to time. Changes will not apply retrospectively to orders that have already been accepted.

1.5 If any provision in these Terms and Conditions conflicts with mandatory consumer law, the applicable statutory consumer rights will prevail.

1.6 Any departure from these Terms and Conditions is valid only when confirmed in writing by Jupe by Jackie.

Article 2 - Product information, availability and pricing

2.1 Jupe by Jackie takes reasonable care to ensure that product descriptions, images, prices and availability shown on the website are accurate.

2.2 Colours and details may appear slightly different depending on the screen or device used. As many pieces are embroidered by hand, small variations in the embroidery, colour, placement and finishing may occur. These variations are part of the handwork and do not affect the customer’s statutory rights if a product is faulty or materially different from its description.

2.3 Many pieces are made to order. Products shown on the website are therefore not necessarily held in stock at the time an order is placed.

2.4 If an ordered product is unavailable, or cannot be produced within the expected timeframe, Jupe by Jackie will contact the customer as soon as possible. The customer may then choose an available alternative, accept a revised delivery time or cancel the affected item for a full refund.

2.5 Prices may be changed at any time. A price change will not affect an order that has already been accepted by Jupe by Jackie.

2.6 The prices and applicable taxes shown during checkout depend on the selected delivery country. Shipping fees and any duties or taxes payable by the customer will be displayed or explained before the order is completed.

2.7 Despite careful checking, an incorrect price or description may occasionally be displayed. If an obvious error affects an order, Jupe by Jackie will contact the customer before dispatch. The customer may confirm the order at the correct price or cancel it for a full refund.

2.8 Jupe by Jackie may update, temporarily interrupt or restrict access to the website when reasonably necessary, for example for maintenance or security. This does not affect orders that have already been accepted.

Article 3 - Intellectual property

3.1 All content published on the website, including text, photographs, videos, designs, embroidery designs, illustrations, logos, trademarks, product names, graphics and software, is owned by or licensed to Jupe by Jackie B.V. and is protected by applicable intellectual property laws.

3.2 Access to the website does not grant the user any ownership rights or licence to use Jupe by Jackie’s intellectual property, except for personal and non-commercial use of the website.

3.3 Website content may not be copied, modified, reproduced, published, distributed, sold or otherwise used for commercial purposes without prior written permission from Jupe by Jackie or the relevant rights holder.

3.4 Product images and other website content may be shared for personal, non-commercial purposes only when Jupe by Jackie is clearly credited and the content is not altered.

3.5 The Jupe by Jackie name, logo and other registered or unregistered trademarks may not be used without prior written permission.

3.6 Requests concerning press use, publications, collaborations or other authorised use of website content can be submitted through the Contact page.

Article 4 - Intellectual property

4.1 Jupe by Jackie processes personal data in accordance with its Privacy Policy and applicable data protection legislation.

4.2 The Privacy Policy explains which personal data is collected, why it is collected, how it is used, how long it is retained and which rights customers have concerning their personal data.

4.3 Information about the use of cookies and similar technologies is provided in the Cookie Policy and through the cookie settings available on the website.

4.4 By placing an order, the customer acknowledges that certain personal data must be processed to complete the order, arrange payment, provide customer service and organise delivery.

4.5 The current Privacy Policy and Cookie Policy are available on the Privacy Policy and Cookies page.

Article 5 – Legal guarantee and complaints

5.1 Jupe by Jackie is responsible for ensuring that products comply with the order, the product description and the reasonable expectations a customer may have based on the information provided.

5.2 If a product arrives damaged, is faulty or differs materially from the order, the customer should contact Jupe by Jackie within a reasonable time after discovering the issue.

5.3 The customer should provide the order number, a clear description of the issue and, where possible, photographs of the product and packaging. This information helps Jupe by Jackie assess the complaint and arrange an appropriate solution.

5.4 Depending on the circumstances and the customer’s statutory rights, Jupe by Jackie may offer a repair, replacement, price reduction or refund.

5.5 When a product is confirmed to be faulty, damaged or incorrectly supplied, the reasonable cost of returning the product will be covered by Jupe by Jackie.

5.6 Many Jupe by Jackie products are embroidered and finished by hand. Small variations in embroidery, colour, placement, measurements and finishing may occur. These variations are part of the individual character of the handwork and are not considered defects, provided that the product remains consistent with its description and expected quality.

5.7 Differences caused solely by screen settings, lighting or photography are not necessarily product defects. This does not affect the customer’s rights if the product differs materially from its description.

5.8 Jupe by Jackie is not responsible for damage caused by normal wear, incorrect washing or care, misuse, accidents or alterations made by the customer or a third party.

5.9 Nothing in these Terms and Conditions limits or excludes the customer’s statutory guarantee rights.

Article 6 - Shipping and delivery

6.1 Jupe by Jackie ships worldwide. Depending on the product and its availability, orders may be dispatched directly from the Jupe by Jackie atelier in India or from the warehouse in the Netherlands.

6.2 Made-to-order pieces are usually ready for dispatch within 5 to 7 working days. Items that are already in stock are normally dispatched within 1 to 3 working days.

6.3 Preparation times may be longer during busy periods, including Sale and Christmas, or when an order requires extensive personalisation. Any stated preparation or delivery time is an estimate unless Jupe by Jackie has expressly agreed to a fixed delivery date.

6.4 If an order contains items with different preparation times or dispatch locations, it may be delivered in separate parcels. Jupe by Jackie will contact the customer if this materially affects the delivery.

6.5 Shipping methods, fees and any applicable free-shipping threshold are shown during checkout and explained on the Shipping page.

6.6 Orders delivered within the European Union include the applicable VAT. Customers will not be charged additional import costs upon delivery.

6.7 Orders to the United States are shipped Delivered Duty Paid (DDP). Applicable import duties, taxes and customs charges are covered by Jupe by Jackie.

6.8 Unless expressly stated otherwise during checkout, orders to the United Kingdom and other destinations outside the European Union and the United States are shipped Delivered at Place (DAP). Local import duties, taxes and customs charges may be payable by the recipient.

6.9 International parcels may be inspected by customs authorities. Jupe by Jackie is not responsible for delays caused by customs procedures that are outside its reasonable control.

6.10 Once an order has been dispatched, the customer will receive the available tracking information. The customer is responsible for providing a complete and accurate delivery address and should contact Jupe by Jackie immediately if a correction is required.

6.11 Jupe by Jackie remains responsible for the parcel until it has been delivered to the customer or to a person designated by the customer, except where the customer independently appoints a carrier that was not offered by Jupe by Jackie.

6.12 If a parcel is delayed, appears to be lost or arrives damaged, the customer should contact Jupe by Jackie as soon as possible. When damage is visible, the customer should retain the original packaging and provide clear photographs to assist with the carrier investigation.

6.13 Further information about shipping fees, preparation times, duties and tracking is available on the Shipping page.

Article 7 - Right of withdrawal and returns

7.1 Customers have the right to withdraw from an eligible online purchase within 14 days after the day on which the order is received, without giving a reason.

7.2 To exercise the right of withdrawal, the customer must notify Jupe by Jackie within this 14-day period through the online cancellation function, the contact form or by email.

7.3 After notifying Jupe by Jackie, the customer must return the product within a further 14 days.

7.4 Products must be returned unworn, unwashed and in their original condition, with all tags and original packaging included. Customers may inspect or try on a product only as they would reasonably be permitted to do in a physical shop.

7.5 The customer may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and fit.

7.6 Unless the product is faulty, damaged or incorrectly supplied, the customer is responsible for the return shipping costs. Available return-label options and their costs are explained on the Returns page.

7.7 Jupe by Jackie will refund eligible returned products to the original payment method within 14 days after receiving the withdrawal notification. Jupe by Jackie may withhold the refund until the returned products have been received or the customer has provided evidence of dispatch.

7.8 When the complete order is returned under the statutory right of withdrawal, the original standard delivery charge will also be refunded where required by applicable law. Additional costs resulting from a more expensive delivery method selected by the customer will not be refunded.

7.9 Sale items purchased online remain eligible for return unless a statutory exception applies. Any additional exchange or voucher options will be explained on the Returns page.

7.10 The right of withdrawal does not apply to products made according to the customer’s individual specifications or clearly personalised for the customer. This may include alterations to measurements, length, sleeves, collar, fabric, embroidery design, embroidery colours or personal inscriptions.

7.11 A product is not automatically excluded from return merely because it was produced after the order was placed. The exception applies only when the product was made according to the customer’s individual choices or specifications.

7.12 The exclusion for customised products does not affect the customer’s rights if the product is faulty, damaged or does not correspond with the agreed specifications.

7.13 Further return instructions are available on the Returns page.

Article 8 – Liability, force majeure and applicable law

8.1 Jupe by Jackie is responsible for loss or damage that is a foreseeable result of a failure to comply with the agreement or a failure to exercise reasonable care.

8.2 Jupe by Jackie is not responsible for loss or damage caused by circumstances outside its reasonable control, incorrect information supplied by the customer or use of a product contrary to the provided care instructions.

8.3 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law. Statutory consumer rights remain unaffected.

8.4 Jupe by Jackie may suspend or delay its obligations when performance is prevented by circumstances outside its reasonable control. These circumstances may include natural disasters, war, civil unrest, governmental measures, strikes, transport disruption, customs disruption, power failures, internet failures or serious interruptions affecting suppliers or carriers.

8.5 If such circumstances cause a significant delay, Jupe by Jackie will inform the customer as soon as reasonably possible. If performance becomes impossible or the delay is unreasonable, either party may terminate the affected part of the agreement. The customer will then receive a refund for any products that have not been supplied.

8.6 These Terms and Conditions and agreements with Jupe by Jackie are governed by Dutch law.

8.7 Customers residing outside the Netherlands retain any mandatory consumer protection rights granted by the laws of their country of residence.

8.8 If a dispute arises, the customer and Jupe by Jackie will first attempt to resolve it directly. The customer can submit a complaint through the Contact page or by email.

8.9 If a dispute cannot be resolved amicably, it may be submitted to a court that has jurisdiction under applicable law. Nothing in these Terms and Conditions limits a consumer’s right to bring proceedings before another court where mandatory law permits this.

Jupe by Jackie B.V.
Londensekaai 27
4331 JG Middelburg
The Netherlands (NL)
operations@jupebyjackie.com
Chamber of Commerce number 32060948
VAT number: NL001494958B01