Shipping

Shipping options and fees

Jupe by Jackie, a Dutch brand, ships worldwide. Within Europe we use DHL Parcel as our preferred courier partner, and FedEx or DHL Express for destinations outside Europe.

If you prefer a delivery by International Postal Service, please allow up to 3 weeks with limited tracking information.

All orders within the EU are shipped free of charge. For destinations outside the EU, orders above $/€ 500 are shipped free of charge. For orders below $/€ 500, a flat shipping rate will be charged, regardless of parcel size.

DHL/FEDEX: 45,-
International Postal Service: 25,- 

Duties & taxes

Customers within Europe pay VAT as per the individual country rules.

Customers outside of the European Union and the UK, can shop tax free and will not be charged for any tax. But duties and VAT fees may be charged upon arrival in your country. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

After selecting your delivery address, the prices will include the VAT percentage that is applicable for your destination.

Currently all sendings to the USA are duty inclusive (DDP). This means VAT, import duties and any applicable taxes are already covered by us. Your order will arrive without additional costs upon delivery.

Is my parcel insured?

All items are insured against theft and accidental damage whilst in transit from the Jupe by Jackie warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. In the same way, the costumer has responsibility over the items during returns.

When will my order be shipped?

If the item(s) you bought is in stock, we aim to ship within 1-3 working days. Please note: this may differ at busy times such as Sale times and Christmas.

If you ordered a customised item or if you ordered an item marked "Made to order", shipping may take up to 3 weeks.

When you place an order consisting of items, both in stock and made to order, we will get in touch to go through your delivery preference.