Terms & Conditions
This website is owned and operated by Jupe by Jackie B.V. ("we", "us", “JBJ”).
Article 1 - GENERAL TERMS AND CONDITIONS
1.1 These terms regulate all users of all content of the domains www.jupe-by-jackie.com and www.jupebyjackie.com and their sub domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Jupe by Jackie B.V. (henceforth: JBJ; may be referred to as ’us’) and visits to the site.
1.2 JBJ reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
Article 2 - DISCLAIMER
2.1 We do not guarantee that all the items available at the JBJ web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail.
2.2 JBJ reserves the right to institute new prices at any time, and to change the amount of or the basis for determining any prices or charges with respect to the product(s), or charge taxes applicable to the sale of the product(s).
2.3 The buyer agrees to pay all charges, including applicable taxes, in accordance with the billing terms in effect at the time the price or charge becomes payable.
2.4 JBJ cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. JBJ may at any time change the content of the site. Though JBJ strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where JBJ act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
2.5 JBJ cannot be held responsible for any damage caused from using the site or for that matter not being able to use the site. JBJ cannot guarantee a problem-free uninterrupted and secure access to the site.
Article 3 - COPYRIGHT
3.1 Copyright in the documents provided in this site (including, without limitation, the trade marks of JBJ, logos, graphics, text, photos, designs, models, icons, images, data and software) provided in this web site are owned by or licensed to JBJ.
3.2 Our trademarks include (amongst others) the JBJ name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
3.3 You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from JBJ. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact page
3.4 In case of breach of this rule the offender should immediately stop the breach of the intellectual property and must pay a fixed penalty of € 50.000,-- (fifty thousand euro).
3.5 Seller is entitled to claim more compensation for breach of the intellectual property if seller can prove that the breach has caused more damage than the fixed penalty of € 50.000,-- as mentioned in article 3.4.
Article 5 – GUARANTY AND COMPLAINTS
5.1 By placing an order on our website, you agree to abide by our terms and conditions.
5.2 JBJ warrants that the purchased product will be delivered undamaged in the quantities ordered.
5.3 Any controversy, claim or complaint regarding an order that has been delivered or any flaws or defects in supplies, shall be made, under penalty of forfeiture, by registered letter within 8 days from delivery of the product(s).
5.4 Please note that all the items in our webshop are handmade. Differences of quality as used in our webshop, particular marks on the products caused by the nature of the material, as well as minor differences regarding color, width, weight or finishing shall not be the object of controversy and shall not permit the buyer to receive any compensation or price reductions.
5.5 We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends partly on the color settings of your computer and monitor.
5.6 No complaints or claims will be accepted for products that have been worn, modified, (mis)used or damaged by the buyer.
5.7 Each return of a faulty product is at the expense and risk of JBJ.
5.8 The cooling-off period during which you have an unconditional right to cancel the order is seven working days after the day the goods are received. You must inform us in writing - by letter, fax or email - of your decision to cancel. Your money (excluding shipping costs) will be reimbursed as soon as possible after receival of the returned goods- and in any case within a maximum period of 30 days. Costs for returning the goods are paid by the buyer. Items bought during sale are not eligible for a refund, the item can either be exchanged for a different size or a voucher will be issued.
Article 6 - DELIVERY INFORMATION
6.1 We aim to dispatch orders within 3 working days with a maximum of 8 working days. Items with Personalized Inscriptions can take up to 4 weeks. Please Note: this may differ at busy times such as sale times and Christmas. All deliveries are made with a courier and require a signature. The courier delivers Monday to Saturday 8am - 6pm only. If nobody is available to sign for the delivery when it arrives at the agreed delivery address, then the courier will leave a calling card detailing how to arrange a re-delivery. As a signature is needed to confirm delivery. We are unable to deliver to P. O. Boxes or BPFO addresses.
6.2 Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. JBJ cannot be held responsible for these charges. If you wish to find out more information please contact your local Customs and Excise office.
6.3 International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.
6.4 In case of Force Majeure, JBJ ’s obligations are procrastinated. The contract between you and JBJ can in such cases be partially or fully terminated by yourself or by JBJ. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. JBJ will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
6.5 On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please send an e-mail to [email protected] and allow us 5-8 working days for us to carry out the investigation.
Article 7 - RETURNS
7.1 During the seven days following the delivery of your order, you may request a refund of items, which you must return to us in perfect condition and accompanied by the original invoice.
7.2 Shipping charges on returned merchandise are at the customer's expense.
7.3 Refunds for returned merchandise will be made to the original purchaser's credit/banking card within two weeks of the return of the product.
7.4 For security reasons, we do not save your payment information in our database.
7.5 Items bought on a sale cannot be exchanged.
7.6 Customized items cannot be returned
Article 8 – VIOLATION OF RULES
8.1 JBJ reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecu-tion.
8.3 Any dispute which may arise under these terms and conditions shall exclusively be settled by the Court of Zeeland-West-Brabant (Sluissingel 20 in Breda, The Netherlands).
Jupe by Jackie B.V.
4331 JG Middelburg
The Netherlands (NL)
Chamber of Commerce number 32060948
VAT number: NL001494958B01