How do I return my order
If not completely satisfied with your order you may request a return of merchandise during the seven days following the delivery of your order. The items should be returned to us in perfect condition and accompanied by the original invoice. Don't forget to clearly mention on the package ‘return goods-bought in The Netherlands’. This will prevent any customs charges being added.
We do not send prepaid return labels. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit/banking card within one week of the return of the product. Customised items cannot be returned unless there is a manufacturing defect or delivery mistake.
Jupe by Jackie
As we do not provide a return label, you are free to choose your own forwarder, but please make sure you send with a tracking number. A reimbursement will be made once the item has been delivered with us.
How do I exchange my order
If you would like to change for another size or item, please contact us.
We do not send prepaid return labels hence shipping charges on returned items are at the customer’s expense. We will however send the replacement item free of charge.
I have received a faulty product, what should I do?
Please contact us and we will do our outmost to solve the issue as soon as possible. We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our confirmation.