How do I return my order
If not completely satisfied with your order you may request a return of merchandise during the seven days following the delivery of your order. The items should be returned to us unworn and in perfect condition.
We do not send prepaid return labels. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit/banking card within one week of the return of the product. Customised items cannot be returned unless there is a manufacturing defect or delivery mistake.
We can only process returns that are announced upfront, and are returned accompanied by a Jupe by Jackie customs declaration form.
I want to make an exchange
We kindly ask you to study the measurement chart carefully.
And if you are not 100% sure, do ask us to assist you in selecting your best fitting size. This way you will prevent a disappointment and both of us are loyal to the climate, by not sending parcels up and down by air.
Please know that we also offer a bespoke service for special adjustments free of charge.
If you after all do need to exchange for a different size, please place a new order and return the unwanted item(s) for a refund following our Returns Policy.
I have received a faulty product, what should I do?
If you have received the wrong item or if you think your product has suffered a manufacturing fault, please contact us and we will do our outmost to solve the issue as soon as possible.
Not entitled are faults that are caused by misuse, an accident, normal wear and tear or by not following the care label.
We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our confirmation.